Buying safely

1. Meet in a busy public place, or ask for delivery.
2. Check the exact model and test the device before you pay.
3. Check it is not locked to an internet provider or someone else's account.
4. Never send a deposit to someone you have not met.
5. Keep the M-Pesa message and the seller's details as your record.
6. Report anything suspicious with the "Report this item" button.

You deal with the seller directly. WaiFai does not hold your money or guarantee this sale.

What the labels mean

• "Tested by WaiFai": a WaiFai technician tested this exact device, shown with the date and the checks it passed. It is not a warranty.
• "Seller says it works": the seller's own statement. WaiFai has not tested the item.
• "Works with": compatibility checked by WaiFai for that model. Provider settings can still differ.
• "Availability confirmed": the date the seller last said the item is still available.
• "Phone verified": the seller signed in with a code sent to their phone.
• "ID checked by WaiFai": we saw the seller's ID in person. We keep no copy.
• "Business verified by WaiFai": we have checked that the shop is a real business. It is not a check of any item.
• "Reliable seller history": at least 3 items sold here over 30 days or more, with no upheld reports or rejected items in the last 90 days.
• "Sold by WaiFai": WaiFai's own stock, with the warranty shown on the item.

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