Terms of service

Booking and quotes

We do not list prices, because every home and problem is different. When you book, tell us what is wrong. We look at the problem and send you a written quote on WhatsApp. Work starts only after you accept it, and you pay only the amount on the quote.

Payment

You pay after the job, when you are happy, by M-Pesa to Till 1818581. You get a receipt with your job report.

Changing or cancelling

You can cancel from your booking page until the day we are on the way, at no cost. To move to another time, message us on WhatsApp. If we arrive and nobody is there, we may charge a fee for the trip, which we agree with you when you book.

Warranty

Equipment we install has the warranty dates shown on your job report. These are usually the supplier’s or maker’s terms.

If the problem we fixed comes back, message us with your job number and we will check it. Cover depends on the cause. It does not apply to damage from power surges, water, tampering by someone else, or faults on your provider’s network.

Your internet provider

We fix Wi-Fi and equipment inside your home. We do not repair or change your provider’s fibre line, box (ONT) or account. If the fault is on their side, we tell you what to report to them.

Our responsibility

We work with reasonable care and skill. To the extent the law allows, we are not responsible for losses that come indirectly from an internet outage, such as lost income.

Questions

Message us on WhatsApp or call, and we will sort it out with you.